Privacy policy
At Springbliss Sdn Bhd 201201037930 (1022412-A) ("we," "our," or "us"), we value your privacy and are committed to protecting your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA). This Privacy Policy outlines how we collect, use, disclose, process, and safeguard your personal data when you interact with our e-commerce platform that sells fresh produce and groceries.
1. Definitions
"Personal Data" refers to any information that relates directly or indirectly to an individual who is identified or identifiable from that information.
"Processing" includes collecting, recording, holding, storing, using, and disclosing personal data.
"Platform" refers to our e-commerce website and mobile application through which we provide our services.
2. Types of Personal Data Collected
We may collect and process the following categories of personal data:
2.1 Personal Identification Information
Full Name
Identification Number (e.g., NRIC, Passport Number)
Contact Information (Phone Number, Email Address)
Address (Billing and Delivery Address)
2.2 Payment Information
Credit/Debit Card Details
Bank Account Information
Payment History and Transaction Details
2.3 Account Information
Username and Password
Purchase History
Preferences and Interests
2.4 Technical and Usage Data
IP Address
Browser Type and Version
Device Type and Operating System
Log Data and Browsing Activities
Cookies and Tracking Technologies
2.5 Marketing and Communications Data
Communication Preferences
Subscription to Newsletters
Marketing and Promotion Participation
2.6 Sensitive Personal Data
We generally do not collect sensitive personal data (e.g., health information, religious beliefs). Should this become necessary, we will obtain your explicit consent and process such data in accordance with PDPA.
3. Methods of Collecting Personal Data
We collect personal data through:
Direct Interactions: When you register an account, place an order, or communicate with us.
Automated Technologies: Cookies, web beacons, and tracking technologies.
Third-Party Sources: Business partners, analytics providers, payment gateways, and social media platforms.
4. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
4.1 Service Delivery
To process and fulfill orders.
To manage delivery and logistics.
To provide customer support and handle inquiries.
4.2 Account Management
To create, manage, and maintain your account.
To verify your identity and manage access to our platform.
4.3 Payment Processing
To process payments securely via our payment gateway providers.
To manage billing, invoices, and refunds.
4.4 Marketing and Promotions
To send promotional materials, newsletters, and offers (with your consent).
To conduct contests, surveys, and promotional activities.
To personalize marketing messages based on your preferences.
4.5 Analytics and Improvements
To analyze and improve our platform’s performance and user experience.
To conduct market research and analyze user behavior.
4.6 Legal and Regulatory Compliance
To comply with legal obligations and regulatory requirements.
To prevent and detect fraud or security threats.
5. Disclosure of Personal Data
We may share your personal data with:
5.1 Service Providers
Delivery Partners: To ensure accurate and timely delivery of orders.
Payment Processors: For secure transactions.
IT and Technical Service Providers: To support platform operations.
5.2 Business Partners
For marketing and promotional purposes, provided you have given your consent.
5.3 Legal and Regulatory Authorities
When required by law or in response to legal processes.
5.4 Third-Party Analytics Services
Google Analytics, Facebook Pixel, and Similar Services: To track and analyze user activity on our platform.
6. International Transfers of Personal Data
If your personal data is transferred outside Malaysia, we will ensure that the receiving jurisdiction has adequate data protection laws or that the transfer is covered by a data transfer agreement that safeguards your rights.
7. Data Security Measures
We implement a range of security measures to protect your personal data, including:
Encryption: For data during transmission and at rest.
Access Controls: Limiting access to personal data to authorized personnel only.
Regular Audits: To assess our security protocols and data handling practices.
However, no data transmission over the internet or electronic storage method is completely secure.
8. Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, data will be securely deleted or anonymized.
9. Cookies and Tracking Technologies
Our platform uses cookies to:
Enhance user experience and functionality.
Analyze website traffic and usage patterns.
Deliver personalized content and advertisements.
You may manage cookie preferences through your browser settings.
10. Your Rights Under the PDPA
You have the following rights regarding your personal data:
Access: Request access to your personal data.
Correction: Update or correct inaccurate data.
Withdrawal of Consent: Opt-out of marketing communications.
Restriction: Limit how your data is processed.
Deletion: Request deletion of your personal data (subject to legal requirements).
To exercise these rights, please contact us at [Contact Information].
11. Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal data.
12. Children's Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Last Updated" date.
14. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: covamarketplace@gmail.com
Phone: +60198884167
Address: NO. 256B, JALAN BANDAR 12,
TAMAN MELAWATI,
KUALA LUMPUR
WILAYAH PERSEKUTUAN